Refund & Return Policy
 

At Wood Designs by Amy, each creation is handcrafted with care. I want you to be happy with your purchase and appreciate your support of my small business.
 

Returns

Returns are accepted on non-personalized items within 14 days of delivery.

Items must be unused, undamaged, and in their original condition.
 

Please contact me before returning an item. Approved returns must be shipped back within 14 days of return authorization.
 

Personalized Orders

Personalized puzzle lid holders are made especially for you and cannot be returned or exchanged due to a change of mind.
 

If your personalized item arrives damaged, defective, or incorrect, please contact me so I can make things right.
 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery with photographs of the item and packaging.
 

I will work with you to arrange an appropriate replacement or refund.
 

Return Shipping

Customers are responsible for return shipping costs on standard returns.
 

If an item arrives damaged, defective, or incorrect, I will cover the necessary return shipping costs.

Original shipping charges are nonrefundable for standard returns.
 

Refunds

Once your return is received and inspected, I will notify you of its approval. Approved refunds will be issued to your original payment method. Processing times may vary by payment provider.
 

Questions?

Please reach out through the website's contact form before sending a return.
 

Thank you for supporting Wood Designs by Amy and appreciating the beauty of handmade craftsmanship.